How to Claim a Prize

To claim a prize, please follow the instructions below:

Sign your ticket

By law, the original winning ticket is the only valid receipt for prize claims.  A Lottery ticket is a bearer instrument, which means the person who possesses it is the owner.  Your signature indicates that you are the owner.  To claim a prize, please follow the instructions below.

Don't Wait

  • Draw Ticket Expiration. Draw Game prizes expire and must be claimed within 180 calendar days from the date of the drawing.

Claim your Prize

Please note, the below instructions are for normal business operations. For instructions on how to claim a prize during the current pandemic.

  • Prizes Up to $599
    Winning tickets up to $599 may be claimed in person at any RollerBall Retailer. Please bear in mind that while most Lottery Retailers will gladly redeem winning tickets for their customers, they are under no legal obligation to do so. Some stores have strict policies regarding the amount of cash available to the employees, so there is a possibility a store may be unable to redeem your winning ticket.  
  • Prizes Up to $5,000
    Winning tickets up to $5,000 may be claimed in person at any High-Tier Claim Center. RollerBall Headquarters will accept claims between 8:30 AM and 4:30 PM, Monday through Friday, excluding holidays. Winners must provide two (2) valid forms of signed identification, one of which must be a photo ID.  
  • Prizes $5,001 to $49,999
    Winning tickets $5,001 to $49,999 must be claimed in person. RollerBall Headquarters will accept claims between 8:30 AM and 4:30 PM, Monday through Friday, excluding holidays. Winners must provide two (2) valid forms of signed identification, one of which must be a photo ID.  
  • Prizes $50,000 or Larger
    Winning tickets $50,000 or larger must be claimed in person at RollerBall Headquarters. RollerBall Headquarters will accept claims between 8:30 AM and 4:30 PM, Monday through Friday, excluding holidays. Winners must provide two (2) valid forms of signed identification, one of which must be a photo ID.

 
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